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BSB20120 Certificate II in Workplace Skills

BSB20120 Certificate II Workplace Skills

The Certificate II in Workplace Skills provides students with the necessary knowledge and skills for the workplace. Students learn to perform a range of tasks using practical skills and fundamental operational knowledge that can be used in Business Services job roles.

This is a one-year program. There are 5 Core Units, and 5 Elective Units = 10 Units of Competency.


  • A minimum of 50 hours

  • 1 elective from Group A

  • 1 elective from Group B

  • 3 electives from Groups A, B or C (of which 2 may be Import Units)

Nominal hours are noted at the end of the title of each unit. Where there are two different hours noted, the second reflects Western Australian nominal hours.

Units of Competency



  • BSBWHS211 Contribute to the health and safety of self and others (20) (15)

  • BSBPEF202 Plan and apply time management (20) (15)

  • BSBOPS201 Work effectively in business environments (30) (25)

  • BSBCMM211 Apply communication skills (40) (35)

  • BSBSUS211 Participate in sustainable work practices (20) (30)

ELECTIVE UNITS (select 5 as per rules noted above)

Group A - Self Management


  • BSBCRT201 Develop and apply thinking and problem-solving skills (30) (25)

  • BSBPEF302 Develop self-awareness (30) (25)

Group B - Technology


  • BSBTEC203 Research using the internet (30) (25)

  • BSBTEC202 Use digital technologies to communicate in a work environment (20)

  • BSBTEC201 Use business software applications (60) (55)

  • BSBTEC101 Operate digital devices (20)

Group C - Working With Others


  • BSBPEF101 Plan and prepare for work readiness (20)

  • BSBTWK201 Work effectively with others (40) (35)


Import Units

  • FSKWTG009 Write routine workplace texts (15) (15)

  • FSKWTG006 Write simple workplace information (15)

  • FSKDIG003 Use digital technology (15)

  • FSKDIG002 Use digital technology for routine and simple workplace tasks (10)

  • FSKLRG011 Use routine strategies for work-related learning (10)

  • FSKOCM006 Use oral communication skills to participate in workplace teams (10)

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